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Shipping & orders
Delivery times vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes between 3 to 7 business days within the continental United States. For international orders or shipments to remote areas, delivery may take longer.
Please note that delivery times do not include order processing times, which typically take 1 to 2 business days.
Holidays and peak seasons may affect delivery times, so we recommend placing orders early if you need them by a specific date.
We typically partner with trusted carriers such as UPS, FedEx, or USPS to ensure timely and secure delivery. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the status of your shipment.
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and carrier information. This email is typically sent within 1 to 2 business days after the order is processed. You can use the tracking number provided to monitor your package’s status directly through the carrier’s website.
If you haven’t received a shipping confirmation after the estimated processing time, feel free to contact our customer service team for an update.
If you need to change your shipping address, please contact our customer service team as soon as possible. We can make changes to your shipping address if your order has not yet been processed for shipment. Once the order is in the shipping process, we may not be able to alter the address. Please ensure that your address is correct at the time of order to avoid delays.
There are a few reasons why your tracking number might not be updating:
- 1. Processing time: It can take 24-48 hours for tracking information to become available after the carrier has picked up your package
- 2. Carrier delays: Occasionally, carriers experience delays due to weather, high shipping volumes, or other unforeseen circumstances, which can result in slower updates
- 3. Technical issues: Sometimes, the carrier’s tracking system may not be updating in real time due to system maintenance or technical errors
If your tracking number hasn’t updated after 5 Business Days, we recommend contacting the carrier directly or reaching out to our customer service team for assistance.
If your tracking number indicates that the package has been delivered, but you haven’t received it, please check the following:
- Verify the delivery address in your order confirmation email.
- Check with neighbors or other household members who might have accepted the package on your behalf.
- Look in areas where the carrier may have left the package, such as porches, mailboxes, or back doors.
Business days refer to the weekdays of Monday through Friday, excluding public holidays. When calculating shipping or processing times, only business days are considered. For example, if you place an order on a Friday with a processing time of 2 business days, your order will likely be processed by the following Tuesday.
In the event that your package is lost during shipping, please contact our customer service team immediately. We will initiate an investigation with the shipping carrier to locate your package. If the carrier confirms that the package is lost, we will offer you a replacement or refund, depending on your preference and the specific circumstances.
Yes, we offer international shipping to select regions. We currently provide shipping to the continental United States, Canada, and Mexico. However, please note that we do not ship to certain remote U.S. territories, including island regions and Alaska. Delivery times vary depending on the destination, and international orders typically take between 7 to 21 business days. For more information on specific regions or additional inquiries, please contact our customer service team.
Returns
Yes, you can return your order within 30 days of the purchase date, provided the item is unused, unworn, and in its original packaging with all tags attached. Unfortunately, we are unable to offer an exchange service at this time. If you need a different size or color, please follow the returns procedure to return your item(s) and place a new order for the replacement. Please note that items marked as final sale or clearance are not eligible for return.
Yes, if you are exchanging an item for a different size or color, the original discount applied to your purchase will be honored on the exchanged item, provided that the new item is still eligible for the same promotion. However, if the promotion has expired or the exchange involves a different product not covered by the original discount, the discount may no longer apply. Please reach out to our customer service team to confirm how the discount will be handled in your specific case.
Generally, we only accept returns for unused and unworn items. However, if you believe the item has a defect or issue that arose during normal use, please contact our customer service team for assistance. We will evaluate the situation on a case-by-case basis to determine the appropriate resolution.
Free shipping applies only to the original shipment of your order and does not cover return shipping costs. Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service to ensure your return is safely delivered.
If you receive the wrong item, please contact our customer service team as soon as possible. We will ask you to provide your order number and a description of the item received. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item at no additional cost.
Once we receive your returned item, it typically takes 5 to 7 business days to process the return and issue a refund. You will receive a confirmation email once the return has been processed. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
If the item you wish to exchange is out of stock, our customer service team will inform you of your options. You may choose to receive a refund for the original item or select an alternative product if available. We strive to accommodate our customers’ needs and will assist you in finding the best solution.
Warranty Program
Our warranty covers any defects in materials or workmanship under normal use during the warranty period, This warranty ensures that all products meet the highest standards of quality and safety. It does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized modifications.
For specific product warranties, please refer to the product page on our website or the documentation provided with your purchase or , as the warranty period may vary depending on the product.
To file a warranty claim, please follow these steps:
- 1. Contact our customer service team via email or phone with your proof of purchase and details of the defect or issue.
- 2. Provide clear photographs of the product and the specific area that requires attention.
- 3. Once your claim is reviewed, our team will determine the next steps, which may include repair, replacement, or refund, depending on the situation and product eligibility.
Coupon codes can be applied during checkout to receive discounts on eligible products. Each coupon code is subject to its own terms and conditions, including expiration dates, minimum order values, and applicable product categories. Coupons cannot be combined with other offers unless explicitly stated.
Please note that coupon codes cannot be applied retroactively to past purchases, and they may not be valid on clearance or final sale items.
Product Support
To stay informed about our latest product updates and releases, we recommend subscribing to our email newsletter. By signing up, you’ll be the first to receive news about new products, exclusive promotions, and special offers. You can also regularly check our website’s “New Arrivals” section for the most up-to-date product information. If you have any questions or need further assistance, feel free to reach out to our customer service team.
If you’re unsure about the sizing of any of our products, we encourage you to contact our customer service team for personalized assistance. They can help you find the right size based on your preferences and specific measurements. Additionally, many of our product pages include detailed sizing charts to guide your selection.
Yes, we periodically offer sales and promotions on select products. These sales may include discounts, limited-time offers, or seasonal promotions. Be sure to check our website regularly or sign up for our newsletter to stay informed about upcoming sales and exclusive deals.
Please note that sale items may have specific terms regarding returns and exchanges, so be sure to review the product details and terms of the sale before making a purchase.
If you didn’t find the answer you were looking for, our customer service team is here to help! You can reach us via email([email protected]), WhatsApp, or our online contact form, and we will respond as soon as possible. For urgent matters, feel free to use our live chat feature during business hours. We’re always happy to assist you with any additional questions or concerns you may have.
If you didn’t find the answer you were looking for, our customer service team is here to help! You can reach us via email([email protected]), WhatsApp, or our online contact form, and we will respond as soon as possible.
